Quality Over Quantity

It is easy to get caught in a mindset of “more is better”, especially in service organizations. Providing a quality customer service experience will be followed by more clients – providing bad customer service experiences will likely decrease potential client numbers. What processes do you have in place to ensure a great first interaction and excellent client follow up? I bet your captured data will tell you! #customerservice #qualityoverquantity #processimprovement #datadoesntlie #dcresolve

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